It’s important to remember the standards of service in the hospitality industry. The biggest and most important standard is cleanliness. We can’t stress this enough. Forget what’s acceptable in your home for you and start thinking how each and every new guest needs a spotless space to be welcomed to. This means from top to bottom, every inch of your property must be cleaned after each guest checks out. We call this “turning over”. It is an absolute necessity and not something that can be done poorly.
As a host you will be competing with luxury hotels and much larger institutions. We must be mindful of reasons a guest might complain and be proactive about fixing problems before they start. A 2012 survey released by J.D. Power and Associates found cleanliness to be the main complaint among customers when exploring customer satisfaction among the hotel industry. A disappointing statistic since cleanliness is such an easy challenge to resolve.
Due to the importance of cleanliness we decided to hire our own in house cleaning team where by we can keep an eye on and maintain high standards we can all be proud of. If you'd like to find out more about our cleaning team then please do get in touch as we offer services to other serviced apartment operators including the hire of linen and other such amenities to take the stress and hassle of cleaning away.